Does the app cost me anything?
No, its free.
Who do I contact if I’m having an issue with the app or website?
You can call Kepak customer care on Phone: ROI +353 1 5241729 | UK +44 289 4080003 or email help@foodalliance.ie
Who do I contact if am having an issue with my rewards?
You can call Kepak customer care on Phone: ROI +353 1 5241729 | UK +44 289 4080003 or email rewards@foodalliance.ie
Can I purchase stock with my points
No, you can only redeem your points for the rewards listed.
What happens if I forget my password?
You can click on “forgot password” link on the login page on the site or Phone: ROI +353 1 5241729 | UK +44 289 4080003 or email help@foodalliance.ie
How long are my points valid for?
You have 12 months in which to use your points otherwise they will be null and void.
What if I want to cancel my reward and swop it if for another?
You can call Kepak customer care on Phone: ROI +353 1 5241729 | UK +44 289 4080003 or email help@foodalliance.ie
Can I order points through more than one distributor?
Yes, as long as your distributor is part of the Food Alliance programme. Please check with your distributor.
Where can I check my points?
You can check this under my statements on the app or website.
What can I do with my points?
You can spend them in three ways:
Do I need a membership or number?
No, you don’t. Your distributor will automatically allocate you points as you purchase with them.
When can I start earning points?
As soon as you have received a confirmation email of your membership -you can start earning points through your very next purchase with your distributor.
Kepak Foodservice, Unit 3, Block 10, Blanchardstown Business Park, Blanchardstown, Co. Dublin E: help@foodalliance.ie | Phone: ROI +353 1 5241729 | UK +44 289 4080003
